How satisfied are your attendees with the platform?
Admin Experience
How satisfied are your administrators with the platform?
Customer Service
To what extent are your customer service experiences timely, helpful, and resolved to your satisfaction? To what extent do you consider your vendor to be a true partner in your organization’s success?
Stability & Reliability
How satisfied are you with the platform's uptime and technical performance?
Integrations
How satisfied are you with the platform's ability to integrate with other technologies?
Exhibit Hall
How satisfied are you with the functionality for a virtual exhibit hall?
Sponsor Recognition
How satisfied are you with the functionality for recognizing sponsors?
Attendee Interaction
How satisfied are you with the functionality for supporting attendee-to-attendee interaction and communication?
Reporting and Analytics
How satisfied are you with your ability to access platform data in useful ways?
The platform had a lot of features we were looking for but my staff's experience in trying to use the system has been very frustrating. There are many areas in which you do not really have admin privileges and it requires Development to make the changes for you. This can take a good deal of time as they have a process that is not quick. Many times when dealing with support the answer will be
The attendee experience was better than the admin experience, but the irony is that it was supposed to be a full service, "white glove" back-end experience.
