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Archived reviews are more than 24 months old, and aren't counted towards the average five star ratings or percent recommended.

Between 3.5 to 4 Stars

Attendee Experience
4
Average: 4 (1 vote)
How satisfied are your attendees with the platform?
Admin Experience
1
Average: 1 (1 vote)
How satisfied are your administrators with the platform?
Customer Service
3
Average: 3 (1 vote)
To what extent are your customer service experiences timely, helpful, and resolved to your satisfaction? To what extent do you consider your vendor to be a true partner in your organization’s success?
Stability & Reliability
3
Average: 3 (1 vote)
How satisfied are you with the platform's uptime and technical performance?
Integrations
4
Average: 4 (1 vote)
How satisfied are you with the platform's ability to integrate with other technologies?
Exhibit Hall
5
Average: 5 (1 vote)
How satisfied are you with the functionality for a virtual exhibit hall?
Sponsor Recognition
4
Average: 4 (1 vote)
How satisfied are you with the functionality for recognizing sponsors?
Attendee Interaction
3
Average: 3 (1 vote)
How satisfied are you with the functionality for supporting attendee-to-attendee interaction and communication?
Reporting and Analytics
3
Average: 3 (1 vote)
How satisfied are you with your ability to access platform data in useful ways?
Overall Rating
3
Average: 3 (1 vote)
What is your overall rating of this platform?
Job Role: 
Director
Organization Type: 
Professional association or society
Number of Attendees at Largest Conference: 
1,000 to 2,499
Geographic Focus: 
Regional
Highest Number of Sponsors: 
1 to 9
Highest Number of Exhibitors: 
50 to 99
Highest Number of Sessions: 
60 to 99
Highest Number of Concurrent Sessions: 
10 to 19

The attendee experience was better than the admin experience, but the irony is that it was supposed to be a full service, "white glove" back-end experience. The platform was a mismatch for us because our admin staff are very capable and are used to doing things on their own so when we weren't given true admin access rights to make changes to the system and data ourselves that was a huge source of problems and frustration. Additionally, because Community Brands had a partnership with their virtual platform partner we were really working with two separate vendor partners, Community Brands and the actual platform provider. The Community Brands liaison was awesome and great to work with, the vendor partner, not so much. The platform itself had solid features, but since it's a legacy platform the engagement/interactive features seemed limited and not as robust as some of the newer platforms. Some of the reporting capability was good, but the continuing education tracking and reporting needs work.