Between 3.5 to 4 Stars
The attendee experience was better than the admin experience, but the irony is that it was supposed to be a full service, "white glove" back-end experience. The platform was a mismatch for us because our admin staff are very capable and are used to doing things on their own so when we weren't given true admin access rights to make changes to the system and data ourselves that was a huge source of problems and frustration. Additionally, because Community Brands had a partnership with their virtual platform partner we were really working with two separate vendor partners, Community Brands and the actual platform provider. The Community Brands liaison was awesome and great to work with, the vendor partner, not so much. The platform itself had solid features, but since it's a legacy platform the engagement/interactive features seemed limited and not as robust as some of the newer platforms. Some of the reporting capability was good, but the continuing education tracking and reporting needs work.