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Broke Under Pressure

Submitted Jan. 8, 2021
Attendee Experience
2
Average: 2 (1 vote)
How satisfied are your attendees with the platform?
Admin Experience
2
Average: 2 (1 vote)
How satisfied are your administrators with the platform?
Customer Service
1
Average: 1 (1 vote)
To what extent are your customer service experiences timely, helpful, and resolved to your satisfaction? To what extent do you consider your vendor to be a true partner in your organization’s success?
Stability & Reliability
2
Average: 2 (1 vote)
How satisfied are you with the platform's uptime and technical performance?
Integrations
2
Average: 2 (1 vote)
How satisfied are you with the platform's ability to integrate with other technologies?
Exhibit Hall
0
No votes yet
How satisfied are you with the functionality for a virtual exhibit hall?
Sponsor Recognition
4
Average: 4 (1 vote)
How satisfied are you with the functionality for recognizing sponsors?
Attendee Interaction
1
Average: 1 (1 vote)
How satisfied are you with the functionality for supporting attendee-to-attendee interaction and communication?
Reporting and Analytics
2
Average: 2 (1 vote)
How satisfied are you with your ability to access platform data in useful ways?
Overall Rating
2
Average: 2 (1 vote)
What is your overall rating of this platform?
Job Role: 
Director
Organization Type: 
Professional association or society
Number of Attendees at Largest Conference: 
1,000 to 2,499
Geographic Focus: 
National
Highest Number of Sponsors: 
1 to 9
Highest Number of Sessions: 
30 to 59
Highest Number of Concurrent Sessions: 
2 to 4
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Having worked with SlideSpiel in a separate capacity with in person events and having had a good experience I was confident it would be replicated online, but delays in the SSO left us testing connections with less than 24 hours to implement changes before going live. The system also suffered due to the underlying technology used to run the videos being blocked by security technology used by some attendee networks. The show director was woefully unprepared to triage issues as they cropped up and was unable to effectively run two tracks simultaneously as had been agreed. The conference was a six day event spread across two weekends and the we ended up canceling the final five days and moved to Zoom for the rest of the show. While I truly hope other organizations had a better experience and I personally like the team there for other services, I cannot recommend the virtual platform.